How to engage and retain your employees during Covid. Pursue virtual group events, gatherings, or meetings, if possible, and promote social distancing of at least 6 feet between people if … We have common norms, take time to connect, and use an array of collaboration tools to help our 65+ team members work together from their homes in more than 20 states across the country. Establish norms and make sure your teams know them. Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, chat, and webinars across mobile, desktop, and room systems. As the coronavirus pandemic has continued to surge worldwide, severely impacting the global economy, U.S. Customs and Border Protection’s trade advisory group has continued to forge ahead. Takeaways from the Medical Alley Association’s virtual roundtable with medical device and telehealth company participants. Present were marketing leaders from medical device companies AtriCure and Osprey Medical, as well as senior leaders from Zipnosis and VidScrip, two companies in the digital health space. Allowing participants to “choose their own adventure,” so to speak, can go a long way in building trust with your group. Make sure that all of your team members have access to reliable, high-speed internet. As you review the resources we have compiled below, consider how you can use these strategies to build your team’s culture and set your staff up to make the most of the virtual environment. Over 70% of healthcare providers (HCPs) use telemedicine tools for clinician guidance or education, patient interactions such as e-visits, remote patient monitoring, or information sharing through patient portals. COVID-19 disaster. When you shift to a virtual environment, your team loses some opportunities for those informal interactions–but you can still have them. The Medical Alley Association specifically disclaims any and all liability for any claims or damages that may result from providing COVID-19 related information online or in other communications or linking to third party websites or other sources of information. COVID-19 (Temporary Measures) (Alternative Arrangements for Meetings for Charities, Co-operative Societies and Mutual Benefit Organisations) Order 2020 Press release by the Ministry of Culture, Community and Youth on Alternative Arrangements for Charities, Co-operative Societies and Mutual Benefit Organisations to Conduct General Meetings amid COVID-19 (28 April 2020) “There is likely to be a lot of information your provider customers could rip through much faster in a clickable format than they could in a conversation with a rep,” said Otterlei. Having the right technology that allows for communication and collaboration, and training your team on how to use it, is critical to working successfully in a virtual environment. OAG has identified provisions that frustrate this public-health goal by requiring that government officials, members of their staff, and members of Don’t dwell on any one topic, question, or activity. Many of your organizations already have team members working remotely or who are traveling for work and dial in by phone or through video conferencing without using a webcam. Virtual meetings may prove to be a mainstay in recovery programs even after the COVID-19 pandemic passes. Linda Lonn, senior marketing manager at Osprey Medical, emphasized that the focus of such training must be on quality (knowledge retention), not quantity (long lectures). However, ACC.20/WCC Virtual Meeting continues to release cutting edge science and practice changing updates for cardiovascular professionals on demand and free through June 2020. The American College of Cardiology decided to cancel ACC.20/WCC due to COVID-19, which was scheduled to take place March 28-30 in Chicago. Should most communications happen via email or on video calls? Making the Most of “Going Virtual” in Response to COVID-19. for staff. Vidscrip is able to deliver these videos to patients at appropriate moments of care, e.g., the night before, or in the days following, a surgery. For telehealth providers such as Zipnosis, large-scale, short-term training efforts are a way of life, and they use their own tools to deliver it. During COVID-19, this could include how the organization will address safety concerns and basic operational needs, as well as how to ensure you are giving accurate and timely information and instructions for those individuals and communities that need it. Take advantage of available training (both live and asynchronous online) and engage team members in small groups to practice their skills. Medical device and telehealth participants were both bracing for a surge in post-pandemic procedures. No one wants to hear a monotone voice, so be sure that you and other facilitators/speakers keep the tone upbeat and varied. Following social distancing recommendations, many organizations have shifted their in-person conferences to virtual meetings. Now more than ever you’ll want to build connection and reduce social isolation. Get the right tech in place for all. Video Conferencing Keeps Dispersed Teams … The most important thing managers can do to engage workers are personal meetings. During the COVID-19 pandemic, for example, a large portion of Londoners began to work from home. Many in-person services are already available over the phone or online, and VBA is expanding the use of existing technologies to remain accessible to Veterans, service members, and their families. March 13, 2020. Use breakout rooms to split participants into … When you’re not sharing office space, it’s more complicated to know who is working and when. COVID-19 has brought unprecedented human and humanitarian challenges. Through Service BC, people can set up a representation of their BC Services Card on their mobile device by following a few simple steps. Here are some tips and resources to go virtual that apply to everything from 1:1 meetings to small team meetings to convenings with hundreds of participants: Pay close attention to best practices for adult learning, Let adults know how they will be expected to participate (e.g., “I’ll be looking to hear from [NAME or GROUP]” or “I’ll be asking for 3–4 volunteers to share out their thoughts”). Reps should be prepared to engage providers at short notice or during the micropauses between cases. Using that can help minimize meetings that are accidentally scheduled before or after your set business hours. Parliament is taking its first steps to return to work some 15 committees crucial to the oversight of the Covid-19 lockdown. Here are some tips and resources to go virtual that apply to everything from 1:1 meetings to small team meetings to convenings with hundreds of participants: Adhering to best practices for adult learning will only boost your meeting or convening participants’ engagement and serve as support for the decision to move to a virtual environment. With sales and support people grounded due to the COVID-19 pandemic, medical device companies are scrambling for solutions to keep teams productive and motivated during the crisis. Indeed, some in the industry say once businesses realize the benefits of virtual meetings, they may continue to use them long after the COVID-19 crisis passes. The rapid evolution in how scientific meetings are conducted may have long-term benefits. The Drum Network Tricks of the marketing trade. If you don’t have it already. Coronavirus/Covid-19: Adoption and Fostering Panel virtual meetings. Get the right tech in place for all. They need to have audio, and possibly video.” Bill Gates, “Content is King,” 1996, “A couple of weeks ago we trained 600 providers in one day.” Ethan Otterlei, Zipnosis, “We’re seeing expanded use of reps delivering asynchronous content to physician clients through VidScrip,” said Brownlee. If you don’t already, make people’s schedules and/or meeting availability visible so team members can see when they might be able to reach out spontaneously, as well as participate in scheduled meetings. Biden team members fear that meeting Trump officials in person during a pandemic in which the president and his aides have repeatedly flouted safety guidelines could be hazardous to … And while online events like webinars existed before COVID-19, virtual conferences further present benefits and challenges to navigate for attendees. Every contribution by a participant adds value to the session. All rights reserved. “We have many customers and even some salespeople that just don’t like looking at a tablet or a computer screen. Students and teachers engage in virtual-only classes, activities, and events. Even after the crisis, rep access to hospitals — which had been tightening already — is likely to be further restricted. Brownlee envisions a scenario in which providers will be working seven days a week to catch up with cases, even as they’re faced with the need to onboard new staff. Virtual Events During COVID-19: Untapped Opportunity May 15, 2020 12:54 pm Research Services By Christine Pelosi, Information Specialist, 4A’s Research, [email protected] , using exclusive survey data from Researchscape . Sign up to receive featured blog posts and publications, and stay in the loop on announcements and upcoming events. VidScrip is an online platform with a virtual recording studio that allows physicians to create videos from a remote location. Zeroing in on the “how-to’s” and “action steps” will also increase engagement and prevent adults from becoming restless or seeing the meeting or session as wasted time. This only occurred 20% of the time after interactions HCPs judged to be of poor quality. Dear AAN Members and Annual Meeting Registrants, Due to the global COVID-19 (Coronavirus) pandemic, the American Academy of Neurology announced March 13, 2020, that it has no choice but to make the necessary decision to cancel the AAN’s Annual Meeting originally scheduled for April 25–May 1, 2020, in Toronto. Virtual Meetings Under the Act, if a corporation’s by-laws permit it, a meeting of the members may be called and may be held entirely by means of a telephonic, electronic or other communication facility that permits all participants to communicate adequately with each other during the meeting. “Now is a great time to engage with physicians on protocols. That’s why it’s important for meeting organizers and facilitators to both acknowledge that technology can be tricky to navigate and to uphold a positive and upbeat attitude about the fact that you’ve gone virtual. Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, chat, and webinars across mobile, desktop, and room systems. As coronavirus (COVID … Virtual/at-home only. Virtual conferences have seen a steady increase as companies are turning to online resources in replacement of florescent lighting, carpeted floors and chair rows of … When your team shifts to fully remote work, there can be a temptation to slow down or relax on the norms that usually guide your workspace. “Over the past 10 years we’ve had to develop ways of doing training remotely across the whole country,” said Otterlei. In a virtual environment, it can be easy to get overwhelmed by the technology. General feedback on strategies and tactics for optimizing downtime included: Device companies are also using rep downtime to conduct advanced sales training. It doesn’t take long for team members to become comfortable using these new platforms if you take some time to think through the logistics and make sure they are set up for success. We are happy to be a thought partner or support through this process. As Otterlei and Brownlee pointed out, device makers could think the same way in terms of rep time with HCPs. The Food and Drug Administration hosted a virtual open meeting to discuss Pfizer-BioNTech COVID-19 vaccine and Emergency Use Authorization (EUA). Be transparent with what you put on your calendar and be sure to list work blocks, team meetings and collaboration time. “We could help providers come up with their own methodologies and follow-up calendars in a more widespread fashion that’s customizable to each hospital so we’re not dictating a particular regimen. These instances could be especially troubling for support group meetings. ... Corporate Program gives employees one easy to use membership that they can use to book a variety of in-person and virtual fitness and wellness benefits. When you’re in a brick and mortar office, lots of culture and connections happen in informal settings: a quick chat before a meeting starts, a conversation about your weekend in the kitchen area or a passing hello in the hallway. Good meetings are good meetings, whether you run them in person or virtually. Some members even suggested continuing to … The session was moderated by Hal Grey of Medtech2Market. Take advantage of available training (both live and asynchronous online) and engage team members in small groups to practice their skills. As virtual platform use started to grow with the onset of the COVID-19 pandemic, many people experienced instances of intruders joining meetings uninvited and exhibiting disruptive behavior. to uphold a positive and upbeat attitude about the fact that you’ve gone virtual. . If you have participants joining from multiple time zones, consider having an east coast lunch block and a west coast lunch block to ensure that everyone can get meals in. As much as you can, try to keep the content focused on real problems and tasks. This fully on-demand education event provides a virtual alternative to the annual meeting and other events that were canceled because of the COVID-19 epidemic. Across the US and the world, educators, businesses and communities are making daily shifts in operations in response to the rapid spread of COVID-19. To slow the spread and keep us safe, public health experts recommend that people avoid being in groups of 10 or more. Brownlee and Otterlei both described rapid pandemic-related changes in the telehealth space. Many organizations are opting to transition to a virtual environment or to host convenings virtually. For healthcare systems, the main attraction of asynchronous communications — and a key selling point for telehealth providers — is to drive down the unit cost of delivering care. © 2020 Medical Alley Association. As the industry emerges from coronavirus-caused shutdown, concern for the health of the planet, and even more importantly the health of attendees, will only increase. If you have team members living across multiple time zones, you can change your settings to automatically list up to three timezones. Education First was founded intentionally as a virtual organization more than a decade ago. Zoom Rooms is the original software-based conference room solution used around the world in board, conference, huddle, and training rooms, as well as executive offices and classrooms. Across the US and the world, educators, businesses and communities are making daily shifts in operations in response to the rapid spread of COVID-19. There are several video conferencing solutions that have entered the market over the past few years, and they each have their benefits in regards to price and features, all offering face to face meetings. “We try to span the entire spectrum.”. The Medical Alley Association is providing COVID-19 related information, including the “COVID-19 Resource Connect” feature on its website and summaries of laws, executive orders, and government programs that may be of interest to members, as a public service. To prevent that, make sure to think through the basics, and to clearly communicate them to your staff. T he COVID-19 pandemic, however, forced most companies to abandon in-person 2020 annual shareholder meetings in favor of a virtual format. Modeling grace under pressure can do wonders to ease the tension in a high-stress environment. The Medical Alley Association makes no effort to independently verify, and does not exert editorial control over, information provided by third parties. Will you use instant messaging like Zoom, GChat or Slack to keep in touch? At this point, no one knows when nationwide control measures and the heroic efforts of healthcare providers (HCPs) will reduce the pandemic enough to allow for anything resembling normal hospital operations. They require in-person, face-to-face communication. Someone’s computer might break, you might end up with the wrong people in breakout rooms or you might realize that you are screen sharing the wrong Powerpoint. : Adults generally wish to speak and share their ideas and perspectives. Corporate Wellness Benefits are a Decisive Factor for Employees During COVID. “They can deliver this via a text message that gets their face and their voice in front of that provider.”. The same goes for internal company sales training. Turn on the video during your virtual calls. What is your expected response time for urgent issues? See this example for how you might schedule 4+ hours of content in one day: While you should certainly aim to plan for every possible outcome during your virtual meeting, something will likely go wrong. If you don’t have it already, we highly recommend investing in a video conferencing platform that allows for face-to-face interaction over video to enable your team to continue to work together in real-time. Be sure to both model and encourage application of the following best practices: Transitioning to virtual can be daunting and present more unknowns. When this began, Breathe London data showed that emissions reduced 25% during the normal morning commute and 34% during the evening commute. Virtual meetings will be a backbone of your business during the COVID-19 outbreak. We’re working with cath lab teams to improve cost, quality, and outcomes when we get to the other end of COVID-19.” Linda Lonn, Osprey Medical, “There’s a large spectrum in terms of the way people take in information,” said Ahmed Elmouelhi, vice president of product marketing and strategy at AtriCure. Rethink Education: How are Some States Turning the Challenge of Covid-19 into an Opportunity? Use this as an opportunity to get more intentionally transparent about calendars. Remote work is vital to keeping air pollution to a minimum. Understand how to follow safeguarding procedures when planning remote education strategies and teaching remotely during the coronavirus (COVID-19) outbreak. Medical device companies may need to adapt quickly. Share your meeting successes; Events Cancelled Due to Coronavirus and COVID19. State and local officials can slow the spread of COVID-19 by avoiding meetings that bring many people into congregate settings. As the coronavirus (“COVID-19”) pandemic continues, many public companies are examining how best to accommodate their upcoming annual shareholder meetings in light of complying with government orders and recommendations limiting public gatherings and non-essential travel.Accordingly, many corporate executives are now considering moving their annual shareholder meetings to a virtual … The IEEE Signal Processing Society (SPS) would like to express our concern and support for the members of our global community and all affected by the current COVID-19 pandemic. He noted that his company is responsible for many types of concomitant procedures and being able to follow up with the patients post-operatively is a huge benefit. 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