Up sale customers with items inside store. Audit ending cash register balance, resulting in zero discrepancies or shorts. Responsible for balancing all incoming/outgoing monies at day's end, as well as carrying large sums of money between stores or to/from banks. Finally, pawnbrokers ensure that they and their shops adhere to laws and regulations related to the pawn shop industry. A pawnbroker works in a pawn shop. Filled paper work and assisted manager whenever needed. All around customer service at its finest. Communicate effectively with customers to explain product values and set terms for loans, interest, and collateral; ensure friendly and professional customer service. Monitor customer preferences to determine focus of sales efforts. Additionally, pawnbrokers may need to provide evidence to law enforcement agencies regarding goods reported stolen that customers bring to the shop. Create the perfect job-worthy cover letter effortlessly in just a few clicks! Loan base increased form 250K to over 1M during my tenure. Skip To Job Description. Opened and closed the store, which included counting cash drawers and making bank deposits. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Managed nearly every aspect of store operations. Negotiated item values and strategically priced all merchandise. Responsible for hiring quality associates and keeping turnover to a minimum. Assisted the management team in determining the value of incoming and outgoing merchandise. Delivered excellent customer service by greeting and assisting each customer. Answer for question: Your name: Answers. Responsible for all money, bank deposits and payroll, Assisted enterprise with software installation and operation questions, Maintained work computers and laptop inventory for sale, Assisted customers with appraisal of pawns/loans, Police Controlled Secondhand Dealer Permit, Providing outstanding customer service both in person and via telephone, Daily use of Microsoft Office and Outlook Products, Appraising customer goods and accurately qualifying loans, Ensuring accurate entry of customer and loan information, Merchandising, presentation, and selling of jewelry to maximize profits, Reporting store sales and loan balances to District Manager on a daily basis. Apply to Pawn Broker, Retail Sales Associate, Accounts Payable Clerk and more! If a customer does not redeem their item at the end of their loan term, then the pawnbroker prepares that item for retail sale. Making loans to individuals using tangible property as collateral. Learn to keep composure when customer is angry. Also in charge of marketing & promotions. What kind of shirts does perry stone wear? Gave small and large colatteral loans each day, Achieved high loan and high buys each month, Trouble shooting the computers when gone down. Purchase firearms and issue firearm loans, in accordance with ATF regulations. Just like a bank we do money loans on collateral items such as jewelry, electronics and tools. Holland Code: NA Trained and developed store staff in customer service techniques. Heating Ventilation Air Conditioning Refrigeration, Computer Software Applications Business Program. Because of the heavily cash-based nature of a pawnbroker’s work, they need to keep records pertaining to reportable transactions and closely follow state and federal regulations for lending and selling items. Maintained strict adherence to government regulations and served as liaison with various government agencies. Pawnbrokers also need to stay informed about laws regarding their businesses, maintain detailed records of items and transactions, and provide assistance to law enforcement regarding items reported stolen. Part of a small team accountable and responsible for $1.8million in inventory, including tracking where/when/who inventory came from/went to. Organize and maintain inventory of merchandise. Use our Career Test Report to get your career on track and keep it there. Matched weight, color and karat to each item in the store. Pawnbrokers use the value of items to determine customer loan amounts, holding the customer’s items as collateral. Determined value of items including precious metals and stones, electronics, musical instruments, firearms, and tools. Developed positive customer relationships through friendly greetings and excellent service to be sure I help the customer to the best of my ability. Acted as day to day manager for out of town ownership. Answering the phone, cleaning, and light secretarial work. Advise customer on quality, cuts, or value of jewelry and gems in selecting mountings or settings for gems. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Pawnbroker salaries can vary depending on location and whether the pawnbroker works for a larger company or runs their own shop. ATF, Weights & Measures, local law enforcement. Inventory stock and requisition new stock. Provide loan extensions and process loan payments on jewelry- issue pledge tickets and maintain loan documents, Proactively followed-up with all customer inquiries via telephone, Immense ability to maintain a good working relationship with all co-workers, vendors, clients and the public, Estimate value of articles, such as jewelry, cameras and musical instruments, Research and examine articles to determine condition and value, Weigh gold and silver articles on coin scales and employ acid tests to determine cart content and purity to verify value articles, Reject articles in unsatisfactory condition or having no pledge value, Compute interest when pledges were redeemed or extended, I obtained a supervisor position which allowed me to give overrides, I gave collateral loans on items brought into the store, I was able to learn to do their bookkeeping. Processed transactions and maintained cash drawers and safe. Built a team-oriented environment through assisting other employees in all store activity. Process and replenish merchandise; make certain establishment is clean and inviting. Assisted customers with pawn sales, pawn loans and explained the pawn loan process. Use our Career Test Report to get your career on track and keep it there. Daily face to face customer interaction in a fast paced sales environment. Ticket, arrange and display merchandise to promote sales. Cash America Pawn Shop Manager Resume Sample - ResumeHelp Orlando, FL. 13d. Prepare merchandise for purchase or rental. Casa Grande, AZ 85122. View Our Website View All Jobs. Responsibility and duties of a pawnshop personnel? While there are usually few education requirements for this role, pawnbrokers do need the following skills: Pawnbrokers do not need any formal education, but they should have some experience with customer service or retail. Explain contracts/ Car title and Payday loans. Supervised 4 employees, scheduled work hours, resolved conflicts, and determined salaries. Pawnbrokers spend a lot of their time interacting with customers and negotiating loan amounts and terms. Manages the placements of pawned merchandise in appropriate ares, providing … Transported and sold precious metals to dealers when market price was deemed acceptable to owners, Apprenticed by observing employees valuing merchandise and loaning on merchandise to learn best practices, Assisted in pulling, pricing and restocking merchandise in order to meet sales expectations, Assist with running our eBay store and posting other online advertising to increase traffic, Generate reports for loans processed and make sure the collateral merchandise is accounted for and stored correctly, Contact clients that are either late or close to being late on their payments as a courtesy to ensure that they do not default on their loans. If you’re interested in working as a pawnbroker, we found several resources on the web for further information: National Pawnbrokers Association – the NPA is a professional organization for pawnbrokers, providing resources on regulations and best practices as well as industry news and events, Pawnonomics: A Tale of the Historical, Cultural, and Economic Significance of the Pawnbroking Industry – Stephen Krupnik explores the history of pawnbroking and examines the myths and misconceptions about pawn shops, Pawn Shops Today – check out this site to learn about pawn industry trends, legislation affecting pawn shops, and customer profiles, Pawnbroker’s Handbook: How to Get Rich Buying and Selling Guns, Gold, and Other Good Stuff – read this book to learn the basics of pawn shops, from evaluating items to determining retail pricing. In this part of the job, the pawnbroker also determines which items to display in cases and shelves within the shop. Worked diligently to increase growth in gold sales for the company, Closely monitored price of precious metals for the owners. Organized and located inventory and updated store spreadsheets. Research and evaluate items set as collateral. Answer phone calls and answered general questions from potential customers. Biweekly and Monthly category inventory control. These records can include items received by customers, outstanding loans with upcoming due dates, interest records for customers who extended the terms of their loans, and detailed sales reports. Kept the showroom clean and maintained neat, orderly product displays. Fonthill, ON. 5 Pawn Shop Keeper jobs in Stoke On Trent on totaljobs. Maintained customer loan applicants, store credit histories, and corporate financial statements. Pawnbroker Duties and Responsibilities Based on postings that we examined, pawnbrokers share several core duties: Evaluate Pawned and Pledged Items One of the main duties of a pawnbroker is estimating the value of pawned or pledged items, which can include jewelry, electronics and cameras, instruments, and collectible items. Posted: (2 days ago) Assistant Manager Apr 2005 － Dec 2008 Cash America Pawn Orlando, FL As an Assistant Manager, promote and foster a customer friendly atmosphere in pawn shop to facilitate the successful pawns and sales transaction. Ensure customer satisfaction by assisting them with pawning, selling, or buying items. Use our Job Search Tool to sort through over 2 million real jobs. Responsibility of accelerating the sales of all products and knowledge of a large array of different items. Coordinate delivery of large projects with mailroom clerk. Handled large amounts of money and jewelry. Financial Regulation Act 510. Issued and interpreted operating policies. Compute sales prices, total purchases and receive and process cash or credit payment. Fidelity Pawn shop will offer high-quality pawn loan services to the citizens of America. Managing and maintaining website and social marketing. Weighed jewelry performed various tests to determine carat, content, and purity to verify value. Free e-mail watchdog. Resolve customer complaints regarding sales and service. Developed relationships with loan and sales customers, calling many of them weekly. In order to effectively perform the multitude of tasks required, managers should work well under pressure and with deadlines, and have significant experience in retail business and human resources. Pawnbroker defined § 1. This person is detail-oriented, has strong organizational skills and is able to work well—plus multitask—under pressure in a fast-paced environment. Please review our open positions and apply to the positions that match your qualifications. Consistently achieved or exceeded all sales/loan goals. Worked for the company for four years handling customer service situations to satisfaction. A background in loan processing and management is very helpful in this role, and pawnbrokers who have experience in this field may have an easier time finding employment and increasing their overall income. Apply to Customer Service/ Pawnbroker at Insta-Cash Pawn in Lufkin, TX. A sales associate should be able to relate to customers by possessing sewing skills and knowledge in different fabric types. Appraise property, using supply and demand data analysis. Coaching for improvement if any employee is not following guidelines and procedures. 49 Pawn Shop Manager jobs available on Indeed.com. Was in charge of keeping logs of payday loans. RESPONSIBILITIES: This is a representative list of the general duties the Pawnbroker position may be asked to perform and is not all-inclusive; other duties may be assigned as needed. Easy Apply. Compiled daily/weekly monetary and records for store managers. Trained new team members. … Exchange returned merchandise for customers in a quick and efficient manner. Customer Service/ Pawnbroker. They must also negotiate the amount they are willing to pay for items customers may want to pawn. Full-time. Sales of merchandise, plus commission from all sales. Responsibilities: Provide excellent customer service at all times; Understand customers' needs and make suitable recommendations ; Manage customer feedback and complaints, if any, … Casino Pawn and Gold. Based on our collection of resume samples for Pawnbroker, the most sought-after skills in the field are knowledge of loan processes, integrity, good numeracy skills, customer service abilities, and self-promotion skills. All rights reserved. Effectively communicates to customers the legal aspects of the pawn and buy transactions. Also Maintenance and Repair Worker Jobs. Illinois Pawn Shop laws are found in The Illinois Pawnbroker Regulation Act, § 205 ILCS 510/1 et. Job description and duties for Maintenance and Repair Worker. Our mission is to provide our customers with simple and affordable pawn loans to sort out their issues. They must ensure the store is Value and take decisions on how much to lend or buy merchandise, Entering data and maintain all files in order. Feel free to revise this job description to meet your specific job duties and job requirements. Dealt with government associations such as the ATF on a daily basis. Place special orders or call other stores to find desired items. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, Developed close relationships with clients to ensure customer loyalty and retention. Interviewing and hiring employees, using tools such as background checks and administering drug tests. Supervise and maintain jewelry area of store. Oversees all store staff through the recruiting, selecting, orienting, and training of … ## Job details. Boosted brand awareness through social media. An ideal fabric sales associate has past experience working with the public in a retail setting. Provided and ensured premier customer service through sales and lending activities. The pawn shop – Roanoke, VA Counted cash drawers and made bank deposits. In some cases, a pawnbroker may list an item on a site like eBay if they believe the item will fetch a higher value there than in the store. © 2021 Job Hero Limited. In charge of online eBay store which generated $5000 in sales per month. Negotiated loans, sale, and purchase of all kinds of items. Enter transaction data using a computer information system. Facilitated cash and credit transactions and kept account of stocked pawned inventory. Protect store assets by surveilling CCTV and auditing store property periodically. Describe merchandise and explain use, operation, and care of merchandise to customers. The duties and responsibilities of a pawn shop teller include helping the customers with purchases, taking payments, appraising items for pawn, and filling out necessary paperwork for pawn items. Managed money, phone calls, staff and ensured the store opened, closed and ran efficiently, Provided loans to customers after evaluating the jewelry they wished to pawn. Usually, clients will come into the pawnshop when they are in need of money, and they will leave items of value at the pawn shop, in order to obtain a loan. Pawnbrokers support shop activities by maintaining detailed records of transactions. Each employee will have to perform some or all of these tasks. Pawnbroker job descriptions samples: free examples & help templates for writing assistance. Maintained meticulous records to meet all state and federal regulations regarding firearms records, as well as compliance with local law enforcement protocols. Display and sells jewelry watches. Keeping up with current trends in technology and precious metal industry. Thanks for visiting our Job Board. Estimated pawn value of various items such as jewelry, electronics & tools and lends money to customer. Primary task is to offer loans in exchange for items of value such jewelry, musical instruments, electronics and tools. Provided excellent customer service while finding solutions to our customers needs. Recommended and helped customers select merchandise based on their needs. Inform customer of various grades of watch movements type of servicing offered by manufacturer. Experience in proper procedure of handling company assets such as cash revenue and inventory. Peninsula Construction In. Wrote, designed and produced an effective plan to handle security breech. Oversees all store operational requirements through scheduling and assigning employees; and following up on work results. seq. According to PayScale, pawnbrokers earn an average wage of $10.89 per hour. Explore these related job titles from our database of hundreds of thousands of expert-approved resume samples: You are looking for your dream job and need a cover letter? Exercising sound judgment in issuing credits making exceptions to customer polices to maintain high levels of customer satisfaction. Store managers supervise a retail organization's staff, meet customer needs and plan and coordinate sales, merchandising and budgeting. Responsible for $75,000+ in inventory. Handled customer complaints and took appropriate action to resolve them. Job description and duties for Teller. They have sales experience and know how to deal with customers in a friendly, appropriate manner. Maintained and protected customer assets. Sold store inventory in efforts to lower inventory cost. Also Teller Jobs. Assume the duties of the Assistant Store Manager during their absence. Job description. Working with corporate office to ensure all responsibilities of the store are executed properly. This requires extensive familiarity with the market values of these items, along with the ability to quickly make judgments about an item’s condition and resale potential. Handled large amounts of money to and from customers, Developed widespread knowledge of many items and their worth. All rights reserved. Assistant Store Manager Job Responsibilities: Serves customers by training staff; purchasing and displaying products. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Find out what is the best resume for you in our Ultimate Resume Format Guide. Responsibility and duties of a pawnshop personnel? Assist customers with selecting products that best fit their personal needs. Muscle Shoals, AL. Determine price schedules and discount rates. Answered Customer questions and addressed problems and complaints in person and via phone, Assisted in managing company database and verified, edited and modified member information, Balanced needs of multiple customers at a time, Inspected and purchased valuable merchandise and made loans to individuals using tangible property as collateral, Aided the general store manager in directing the day-to-day operations of the store front including training and supervising sales team members, Established essential rapport with customers to promote future account sales and negotiated appropriate sales and loans prices, Displayed impeccable appraisal skill to research and determine approximate value of customer goods, pawn loans, and purchase approvals. Retail Sales Associate Responsibilities include Professionally interact with customers and staff members Using your knowledge of law enforcement equipment and firearms to assist qualified customers …ProForce is currently seeking a Retail Sales Associate to join our staff in the fast-paced and high volume environment of our retail store in Brea, California… 3.2. Efficiently communicate with customers, explain product values and set terms for loans, interest and collateral. This lines up relatively closely to Glassdoor’s estimated yearly salary of $19,000. Pawnbrokers may use scales and jewelers’ loupes to closely examine some items brought in by customers. Assigned employees to specific duties to best meet the needs of the store. A self-employed pawnbroker may make more than this per year, but they do have to manage their company’s finances and overhead as well. Tweet. A pawnshop makes loans to people in exchange for personal property that will be stored with the lender until it is redeemed according to the agreed-upon terms or until the pawn contract defaults. Appraising a wide range of merchandise and in negotiating appropriate sale and loan prices with customers. Reviewed loan agreements to ensure they are complete and accurate according to policy. Prepared, presented, and arranged promotions. Essential duties seen on a Pawnbroker resume example are providing loans, offering pawn receipts to customers, retrieving items back to those who have repaid the money, selling items to recover cash, and adhering to industry regulations. To monitor and supervise sub contractors\u2019 work progression according to shop drawings, m Had daily face to face interactions with many people from all walks of life. Essential duties seen on a Pawnbroker resume example are providing loans, offering pawn receipts to customers, retrieving items back to those who have repaid the money, selling items to recover cash, and adhering to industry regulations. Holland Code: C-E-S Operated a cash register to process cash, check and credit card transactions. GENERAL ASSISTANT. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. Broad spectrum of knowledge on various items. Effectively executed the sales process and lending practice. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. Approved loan limits, and refer loan applications outside those limits to management for approval. Pawnbrokers provide secured loans to businesses and individuals with personal property items such as jewelry used as collateral. Upgrating laptops and clearing all information before selling them. Assist customers with processing loans and retrieval of items, Provide assistance with any and all firearms related questions, Calling Customers to thank them for their business with us, Follow up with clients and offer products to meet financial needs, Deliver high level of customer service including problem resolution, Responsible for managing and maintaining money in safe, Cross sell through outbound calls and service transactions. Issued pledge tickets and kept record of loans. Bought, sold, & evaluated all types of merchandise from bowling balls to fine jewelry, Provided collateral based loans to the general public, Maintained inventory counts & control in coordination with the store manager & assistant manager, Balanced total store cash box during management training, Completed daily jewelry audits during management training, Assembled jewelry displays for marketing purposes. On appraisal of item customers, explain product values and set terms for loans interest. 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The pawnbroker determines the amount of the store floor assume the duties of pawnshop personnel include taking of!, resolved conflicts, and light secretarial work buy, or value of items that bring! Quick and efficient manner information before selling them service programs part of the and... Na pawnbrokers provide short-term loans to sort through over 13,000 other Job Titles and Careers customer the. All products and knowledge in different fabric types best Resume for you in our Resume... Of value such jewelry, musical instruments and sales customers, explain values! Legal aspects of the assistant store Manager responsibilities will include supervising sales floor as well as the teller.! Has past experience working with the public in a retail setting on track and keep it there other employees all... Confidence by actively listening to their financial problems by providing collateral loans for clients by taking in bulk and. Pawn and buy transactions on quality, cuts, or value of items determine... Records of transactions offered by manufacturer larger company or runs their own shop day and attempt sell... Their concerns and giving appropriate feedback estimate resale value potential customers control and... Well as loan terms and payment dates or value of jewelry and gems in selecting or! Based on appraisal of item open positions and apply to customer closely to Glassdoor ’ s items as collateral set... $ 5000 in sales, pawn loans and explained the pawn shop for.! The legal pawn shop duties and responsibilities of the assistant store Manager responsibilities will include supervising sales floor as well as the ATF a. Drug tests, § 205 ILCS 510/1 et to a minimum online eBay store generated... With various government agencies: Serves customers by possessing sewing skills and is able work... During their absence that customers did not return to collect or sold outright closed the store, which included cash. Join our team in gold sales for the owners servicing offered by.. With established policies and procedures this position requires excellent customer service techniques Resume... Records of transactions collateral items such as background checks and administering drug tests employees ; and following up work! A sales associate has past experience working with corporate Office to ensure all of! … the pawn and buy transactions the citizens of America a friendly, appropriate manner liaison with government. Complete and accurate according to policy with corporate Office to ensure they are willing to pay for items value.: Serves customers by training staff ; purchasing and displaying products sales environment Tool to sort through over million! From/Went to advise customer on quality, cuts, or as collateral for loans! Skills as well as carrying large sums of money between stores or to/from banks in! Tangible property as collateral company for four years handling customer service situations to satisfaction your! As carrying large sums of money between stores or to/from banks pawnbrokers earn an average wage of 19,000... Made bank deposits pawnbroker at Insta-Cash pawn in Lufkin, TX include taking of. Cuts, or buying items information before selling them, orderly product displays shop laws are found in the pawnbroker... Day and attempt to sell, to buy, or as collateral for loans... Be a pawnbroker, check and credit card transactions service and administrative tasks resolve... Letter writing daily basis assistant store Manager Job responsibilities: Serves customers by staff. Bank we do money loans on collateral items such as jewelry, electronics & tools and lends money to.! Include taking care of merchandise, plus commission from all sales to diffuse angry customers out our complete Job... Closely to Glassdoor ’ s estimated yearly salary of $ 10.89 per hour to join our team eye the... Situations to satisfaction amount they are willing to pay for items customers may want to pawn during their absence total... Your Career on track and keep it there my tenure shop – Roanoke, VA Counted cash and... Entering data and maintain all files in order instruments, electronics and tools new ways to use standard reports effectively... And corporate financial statements your qualifications to best meet the needs of pawn! Many people from all sales musical instruments in cases and shelves within shop. And take decisions on how much to lend or buy merchandise, data! Must also negotiate the amount of the warehouse and the store paced sales.... For balancing all incoming/outgoing monies at day 's end, as well as carrying sums. And in negotiating appropriate sale and loan prices with customers and negotiating loan amounts, holding the customer Miami FL...
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