A new electronic process allowing direct referrals from GP practice management systems was introduced last year. 52 0 obj <>stream My Aged Care (MAC) referral may be created for supply of equipment. These circumstances are where there is an urgent need for a service based on the patient’s circumstances which, if not met immediately, may place the patient at risk. _q U�A�J,�"�E���mM7(M��H�ό���(���xό�y&��! This means that you will receive interim funding while you are waiting to be assigned your Home Care Package. My Aged Care does not confirm or acknowledge receipt of fax referrals. You can attach documents to the referral form e.g. [email protected] 1800 125 036 . Please provide this referral code to your Service Provider. My Aged Care Hospital Referral Form - Fax. Existing clients. The My Aged Care website has been established by the Australian Government to help you navigate the aged care system. %%EOF h�b```f``�b`a`4g�g@ ~F da�8������Ѕp6�J��0 }��D���! You can follow up on your referrals by calling the My Aged Care contact centre. If you are from a hospital, please use the, If you are a GP or a health professional based in the community, please use the. My Aged Care is part of the Australian Government’s changes to the aged care system which have been designed to give people more choice, more control and easier access to a full range of aged care services. 39 0 obj <>/Filter/FlateDecode/ID[<8B0DA904253AFC83DFF18EC68650B81A>]/Index[22 31]/Info 21 0 R/Length 86/Prev 52973/Root 23 0 R/Size 53/Type/XRef/W[1 2 1]>>stream Referrals. You will see a copy of the completed form containing an acknowledgement of receipt. meeting to discuss the My Aged Care referral pathways. The contact centre is not available on Sundays or on national public holidays. You will need your patient’s consent, or that of their legal representative, to obtain this information. t�iH�� _ ��9AB��U�� b��$4)dZ�1ڼ}�UQ��:��4!����e��ej3K��T�c/U�E�d"�=�ȷ'5��dD���M]�Sc��f8b�`�x�-�`ƾ^�}7sZq��bo��N�x0�g�Y�rnf�r}߲�1H\�`io;M����M6k���Uk/�vѶ��Mi!� ��{�/�-�9/�H!بȖ (������i'5t�Ը���I8s�Q�ʋͫ^�gŅ�|�V�����1R[;�g�z��u�=�xl�"���ea��Ԛ��c��R`u��U;�ҡ�!���w�Z����e�l��|��gu��~Y��Շl�!4����R���q��������ʈ���QJ�A��җ�F@�����8�~�VFnDR���B@��4�V�%��;M���Hp� ��s�GQ�hgOR���qF����6��w�q/�{�����2FGa�a?��N�*O9���:ɭ���O�,����x�U����J>����P��O�h�Ӈ���២!����m�cv������a֜���8by����#`&[`{\r�Kģ�-t�t�����兑�|���t8��������%�����. For more information on subsidised equipment, please speak with the assessor and My Aged Care. We provide online information and trained call centre staff to help you get an older person’s needs assessed and to find and access services. My Aged Care. You need to allow around 30 minutes for the first call where you will be required to register at My Aged Care and arrange an in-home Assessment. Transition of NSW ACATs to using full functionality of My Aged Care REFERRAL PATHWAY FOR CONDUCT OF ACAT ASSESSMENTS ON ELIGIBLE HOSPITAL INPATIENTS Referral Pathway for ACAT assessment of an inpatient in a hospital setting – D. Wainohu, revised 14/12/2015 A N T S Hospital … Aged Care Services. This includes the introduction of My Aged Care which is an initiative that supports older people and their families in accessing aged care information and services. If you do not have contact details of a provider, you can call My Aged Care on 1800 200 422 or use the Find a provider tool to search for a provider. @a:c.�]�^��Ƴ��xB�s10�����y���� �� What is My Aged Care? My Aged Care Guidance for Providers 7 Key term Description Representative Clients can nominate one or more representative(s), (e.g. Watch Tess's story here. It is a one-stop portal that provides information, means and referrals to various services (including community transport) to enable healthy and active lives for non-indigenous Australians aged 65 and over, and indigenous Australians over the age of 50. These services include: These services include: Help in your own home such as domestic help, meals or nursing care, equipment or modifications to your home like rails or ramps and access to social activities. My Aged Care e-Referral for GPs Aug 19, 2020. Patient details are auto-populated and don't need to be re-typed into another form. Factsheet: Understanding the role of a Health Professional in My Aged Care - information on your role in a patient's aged care journey and in supporting client discussions. You do not need a referral to apply for subsidies through My Aged Care. The process is outlined below: 1. The Australian Government has recently made changes to the aged care system. 1800 200 422. Referrals; Aged Care Support Referral; Disability Support Referral; Careers. The e-referral form can be accessed from Best Practice, MedicalDirector and Genie practice management systems. My Aged Care: Referral pathways for CHSP allied health and nursing services in Victoria 30 August 2016 4 reassessment. Assignment of a Home Care Package and ‘Referral Code’ My Aged Care will send another letter that states “You’ve been assigned a home care package” on page 2 … Looking for us on the myagedcare.gov.au website?. General Practitioners can refer clients for assessment and/or aged care services using the My Aged Care web referral form or by phoning the contact centre on 1800 200 422 Monday - Friday 8am - 8pm, or Saturday 10am - 2pm. If the referral information is complete, it will be sent directly to an assessment organisation without the My Aged Care contact centre needing to call the patient. Contact. 2. If you don't currently use MedicalDirector, Best Practice or Genie as your practice management system, you can use the online Make a referral form on this website to make a referral to My Aged Care. Referrals can be sent electronically, or a client can be issued a referral code. Please visit the My Aged Care website or call My Aged Care contact centre on 1800 200 422 to register. It is for Australian residents who are There are two ways you can contact My Aged Care, depending on your preference, by phone or online. This referral does not guarantee access to services. A referral sent by either My Aged Care contact centre staff or assessors requesting services for a client. More contact options Contact HealthLink through their customer service email [email protected] or by calling 1800 125 036 for user and technical support or to find out how you can enable access. The electronic referral form has been designed to make it easier for you to send referrals for . You can call the My Aged Care contact centre 1800 200 422. After you've registered with My Aged Care, Guidance on direct to service referrals for CHSP providers, Understanding the role of a Health Professional in My Aged Care. My Aged Care. Your Referral Code is a 1- number followed by eight or so other numbers. If you have any referral questions simply contact any of the NWRH offices listed on our Contact Us page. My Aged Care is a national online and phone service to help you find out about aged care services, and what services may be available to help you. There are two ways you can contact My Aged Care, depending on your preference, by phone or online. The online referral form is accessible through the patient’s electronic medical record. %PDF-1.5 %���� Role Types; Meet our team; See Current Opportunities; Contact Us. This is a unique code that allows you to take up your package through a service provider of your choice. Acceptance of the referral for urgent care will be based on the provider’s capacity to take on new clients and the relative needs of clients awaiting services. The revamp is in response to complaints that the My Aged Care gateway – the sole avenue for GP aged-care referrals – gave doctors no way of knowing what had happened to their patients after the referral. Visit the My Aged Care website to find information about how to access Australian Government–funded aged care services. Referrals for aged care assessments are to be faxed to My Aged Care using the website referral form. Aged Care Services at Peninsula Health. Tess accessed services to assist her to live at home. 22 0 obj <> endobj Your details. My Aged Care e-Referral Form. Use the e-Referral option from within your patient’s electronic medical record – this is the quickest and easiest way for GPs to make a referral (available in Best Practice, MedicalDirector, and Genie practice management systems). Provision of service will be dependent on service availability in the area and the client’s specific needs. You’ll need: If you’ve made the referral by fax, please wait at least 2 business days after submitting the referral to ensure that processing has started. There are three methods of referral that have been successfully used over the past month to refer clients to My Aged Care. The way to make a referral depends on your age and whether you are an existing client of Moreland's Aged and Community Support Service. please fax only one client referral at a time. It also offers online services to help users find information about aged care service providers and assessors, plus online fee estimators to check the pricing of home care packages and residential care. From 1 July 2015: 1. A new electronic process allowing GPs to refer their patients to My Aged Care directly from their practice management systems is available. You can call the My Aged Care contact centre 1800 200 422. PH 1800 200 422 FAX 1800 728 174. My Aged Care Quick Reference Guide 3 – Managing Referrals for Assessment and Support Plan Reviews (ACAT) This guide explains to My Aged Care team leaders how to accept, reject, assign, un-assign and re-assign referrals to individual assessors, as well as how to transfer referrals between organisations. The services where this is likely to happen are: These services would be of a time-limited duration (two weeks) with a longer-term commitment only occurring after assessment. Visit one of our offices around Australia. hUY��0�+�� This enables the collection of professional information to support the older people’s access to aged care services. A referral sent by either My Aged Care contact centre staff or assessors requesting services for a client. General Enquiries; Office Locations; Feedback and Complaints; Media Centre Enquiries; You are here: Home. endstream endobj 23 0 obj <> endobj 24 0 obj <> endobj 25 0 obj <>stream Review An evaluation of a client’s support plan undertaken by the RAS. The implementation of My Aged Care presents a change to the way in which people have traditionally accessed some aged care services. https://www.myagedcare.gov.au The My Aged Care website and contact centre is the entry point to receive subsidised aged care services. Find Out More. My Aged Care aims to make it easier for older people, their families, and carers to find information on ageing and aged care in Australia. If you believe your patient may need aged care services, you can make a referral. Health professionals play a key role in supporting patients to access these services. Where available, relevant patient information will be pre-populated into the e-Referral form. Hard copies of some My Aged Care brochures are available, for free, through National Mail and Marketing. Please provide your information. Older Australians, their families and carers can access My Aged Care information through the website or contact centre. After that conversation, the patient/client will be referred to a Regional Assessment Service (RAS) or Aged Care Assessment Team (ACAT) for an assessment. GPs can refer their patients to My Aged Care from their electronic practice management systems via the e-Referral form. Referral should be made using the health professional webform which can be accessed via myagedcare.gov.au/referral . Select all that apply: … Brochure: After you've registered with My Aged Care - information for your patients on what to expect after they have been referred to My Aged Care and how they can track their progress. The referral codes from My Aged Care allow you to access different services. If all relevant information is included in the referral, it will be sent directly to an assessment organisation without the need for the My Aged Care contact centre to call your patient. My Aged Care provides a central, identifiable entry point which aims to make it easier for older people, their families, and carers to access information on ageing and aged care, have their needs assessed and be supported to locate and access services available to them. HealthLink Technical Support. A review can be requested by the client, service provider, or scheduled by an assessor. Learn about My Aged Care. Through the My Aged Care initiative the Australian Government contributes to the cost of a range of aged care services in Australia. If you don’t have a home care package and would like assistance with a My Aged Care referral for RSB services, call us on 1300 944 306 and ask for assistance with your My Aged Care referral from one of our Pathway Support Specialists. ADEC is a Service Provider Phone ADEC on 0491 147 924 to get started. Phone. This can be done at time of RAS/ACAT assessment or by contacting My Age Care to advise of a new need. a carer), to act on their behalf. You can ask the client to call My Aged Care. After navigating to the HealthLink referred services tab, select ‘My Aged Care Referral’ to launch the e-Referral form. if a referral has been made to an assessment organisation, the name and contact details of the assessment organisation, if the patient has been referred for services including the type of services and if accepted by a provider, if the client has existing aged care approvals in place. Role Types; Meet our team; See Current Opportunities; Contact Us. These services include: Help in your own home such as domestic help, meals or nursing care, equipment or modifications to your home … In this circumstance, the service provider will need to refer the client to My Aged Care to assure the conduct of a holistic assessment and ongoing access to services. For the Commonwealth Home Support, Home Care Package and Residential Aged Care Programs please contact My Aged Care on 1800 200 422 or go to their website www.myagedcare.gov.au. If a completed referral is received by My Aged Care, the information can be sent directly to an assessor who will then call your patient to discuss and organise an assessment. This form is one of many pathways into My Aged Care, and is especially useful for patients who need to provide their medical information to the assessor.Read more. While this post is directed at remote coordinators, these processes are also relevant to families or friends of an elderly person or other health professionals wishing to refer a potential client to aged care services: 1. Referral … This quick start guide has been developed to help you navigate within the new digital form. How to contact My Aged Care. If you get a letter with multiple different codes, they could be CHSP Referral Codes instead. We can also assist you with your registration with My Aged Care; simply … When you contact My Aged Care, you can let them know that you wish to use services at Your Community Health. Listen Print Share Twitter; Facebook; Email; Top tasks. There are a number of ways to refer a patient to My Aged Care. My Aged Care Community Health Professional and GP Referral Form – Fax. Fax the completed form to the My Aged Care contact centre on. If you believe your patient is already receiving aged care services, you can call My Aged Care on 1800 200 422 to find out more information before you decide to make a referral. If you are already registered with My Aged Care and are looking for us on their website, simply use … This is then used to support the patient’s assessment. The system can be a little complicated, but it continues to move in the right direction! It enables older people, their families, and carers to access information on ageing and aged care, have their needs assessed and be supported to find and access services. Assignment of a Home Care Package and ‘Referral Code’ My Aged Care will send another letter that states “You’ve been assigned a home care package” on page 2 of this letter is a referral code. Referrals can be sent electronically, or a client can be issued a referral code. An evaluation of a client’s support plan undertaken by the RAS. My aged care is a government website providing the main access point to the aged care system in Australia. HealthLink Technical Support. If you believe your patient is already receiving aged care services, you can call My Aged Care on 1800 200 422 to find out more information before you decide to make a referral. My Aged Care became fully operational and now conducts registration and screening of referrals for assessments by Regional Assessment Services (RAS) for referral to entry-level Home Support Services (CHSP) or comprehensive assessments by Aged Care and Assessment Teams (ACATs) for referral to residential aged care, Home Care Packages and Transitional Aged Care. Once you submit the form it will be safely and securely sent electronically to My Aged Care. The cost of equipment will depend on the item prescribed. My Aged Care e-Referrals have been updated and improved. 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